About Delivery
Q: How much is the delivery fee?
You may check your delivery fee upon your checkout page after you have entered your desire delivery address.
Q: Can I choose the delivery time?
Our delivery time slot: 2-5pm, 5-7pm. Exact timings within slots can't be guaranteed due to traffic and route planning.
Delivery time after 5pm can't be guaranteed delivery on time due to high traffic volume and uncertainties.
Q: Can I request a specific delivery time?
Sorry, we cannot arrange delivery at a specifically requested time as we arrange all our deliveries according to the areas and total distance of all orders we have per time slot. Drivers deliver to multiple areas in one trip and we cannot predict traffic conditions or potential unforeseen circumstances.
Q: Will my order arrive on time?
We do our best to ensure that your orders reach you within the selected time frame. However, please keep in mind that unpredictable traffic conditions and possible unforeseen circumstances may cause delays in deliveries as drivers deliver to multiple locations in one trip.
Please select an earlier time slot, or opt for self-pickup if you cannot risk receiving the cakes earlier/later than expected.
Q: What if the receiver is not present at the time of delivery?
The driver will send the cake back to our store after completing his jobs at other destinations (if any).
The buyer or receiver will need to arrange a pickup from our store after the cake is sent back to us.
We do not promise, nor do we take any responsibility for the freshness of the cake(s) after that.
Q: Can I change the delivery details of my order?
To change the delivery details, please contact us at 016-7665613 and wait for our response to confirm whether the changes are possible or not. All amendment requests must be made via this form with at least 24 hours prior notice for preorder cakes
Otherwise, we cannot confirm that changes can be made and will not take responsibility for the cakes if the recipient is not around during the original delivery time slot.
Q: Will the cake arrive in good condition during delivery?
We understand the importance of delivering your cake in pristine condition. Rest assured, we take every precaution to ensure it reaches you in perfect shape. If, by any chance, there is damage to the cake during the delivery process, we kindly request that you inform us immediately upon receiving it. We will promptly address the issue and take appropriate action to resolve any concerns. Your satisfaction is our priority, and we strive to provide you with a delightful cake experience.
Q: Can you deliver to my unit? Or to the shop/restaurant inside malls/hotels?
We apologize for any inconvenience, we do not include delivering to individual units within high-rise or multi-storied buildings such as apartments, condominiums, malls, restaurants, hotels, hospitals, and the like. The driver will hand over the cake(s) to the recipient exclusively at the drop-off point or lobby of such buildings.
However, for hotels or landed restaurants, we can accommodate deliveries to their reception area with the necessary customer reservation details. Please provide us with the relevant information when placing your order.